Smith
A platform for building and running assistants with agentic capabilities: they answer on web, WhatsApp and Telegram, they know the business, and they get things done rather than just replying.
An assistant factory, not one more chatbot
The problem
The average chatbot answers frequently asked questions and little else: the moment a customer asks for something real, it hands off to a human. And every new channel ends up being a different bot, with its own content ageing separately. The result is three assistants that contradict each other and none that resolves anything.
How it solves it
Smith puts a single agent loop behind every channel: the same head serves the web, WhatsApp and Telegram. You teach it the business once and it searches by meaning, not by exact wording; whatever it could not answer is logged so you can teach it afterwards. For work that needs expertise it delegates to specialist roles, and with connected tools it executes instead of forwarding. Each organisation runs isolated, in its own container, and all model traffic goes out through routerPlex.
The real screen
How it solves it
Where it comes in
A single agent loop
- understands what is being asked
- delegates to the right role
- checks what it knows about the business
- uses tools, not just text
What comes out
- an answer in the same channel
- the action carried out
- a log of what it did not know
What it does
Assistants built to order
You define what it does, in what tone and with which permissions. Specialist roles split the work when the request calls for it.
One assistant, three channels
Web, WhatsApp and Telegram converge on the same agent loop. Not one bot per channel: the same one, with the same memory.
It learns the business
You teach it with your own documents and answers. It searches by meaning rather than literal matches, and keeps a log of what it could not answer.
It acts, not just answers
Tools wired into the assistant — including those of other systems via MCP — so it carries out the action instead of passing it on.
Isolation per organisation
Each organisation gets its own space, its own knowledge and its own container. One tenant's data never surfaces in another's conversation.
Real operation
Business hours, scheduled recurring work, and controlled publishing of changes before they reach a customer.
Who it is for
Small, mid-sized and large companies already receiving more enquiries than their team can handle, that need the assistant to resolve — not to hand out tickets.
Built with
Let's talk about your operation
Tell us which decision your business still makes by gut feel. If we can help, we'll tell you how — and if we can't, we'll tell you that too.